Monday, September 10



1:00 - 5:00 p.m.

Speaker Rehearsal

6 :00 - 8:00 p.m.

Welcome Reception

Tuesday, September 11




7:45 - 8:30 a.m.



8:30 a.m.

Opening Remarks


8:45 a.m. 

Opening Keynote: David Portalatin, Industry Advisor, Food & Beverage Consumption, NPD Group

An overview that puts the industry and its consumers into perspective.

9:30 a.m.

Networking Break


10:00 a.m.

Joseph Szala, Creative Director and Principal, Vigor Branding

The consumer experience at the restaurant and beyond, to the delivery, takeout, drive-thru and even digital settings.

10:30 a.m.

Sponsor Speaker One


11:00 a.m.

David Chislett, FCSI, Executive Principal, Ricca Design Studios

Examining the restaurant experience in the abstract to guide design and execution.

11:30 a.m.

Roundtable Discussions

Advancing the conversation of experience-centric design.

12:00 p.m.



1:15 p.m.

Speaker Three


1:45 p.m.

Eric Boelter, President, Foodservice, Boelter

The why's and how's of enhancing the experience for your customers.

2:15 p.m.

Sponsor Speaker Two


2:45 p.m.

Networking Break


3:15 p.m.

Roundtable Discussions


4:15 - 5:00 p.m.

Day One Closing Presentation: Tobin Ellis, Hospitality Design Specialist, BarMagic

How the design build process is changing to drive the customer experience while ensuring operational efficiencies.

6:00 p.m. - 9:00 p.m.



Wednesday, September 12




7:30 a.m. – 8:30 a.m.



8:30 a.m.

Day two opening remarks


8:35 a.m.

Steve Starr, Principal, Starrdesign

The polarization of experience vs. convenience and maintaining a social connection.

9:05 a.m.

Sponsor Speaker Three


9:35 a.m.

Dee Robinson, CEO/Board Member/Advisor, Robinson Hill, Inc.

How corporate leadership, culture and diversity impacts staff loyalty and experience, and thus consumer loyalty and experience.

10:05 a.m.

Sponsor Speaker Four


10:35 a.m.

Networking Break


11:00 a.m.

Speaker Seven


11:30 a.m.

Closing Keynote: Laura Rea Dickey, CEO, Dickey's Barbecue Restaurant

A one-on-one chat with Joe Carbonara on the chain's philanthropic foundation and post-hurricane efforts enhance the brand, staff retentin and customer experience.

12:30 p.m.

Closing thoughts and lunch