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Redefining Your Restaurant and Brand Experience

Uncertain times call for purpose-led action. Understanding how customers attitudes are changing allows you to tailor the restaurant experience and your brand as a whole to them. Get actionable insights on how to redefine your customer experience, and win with your guests so that they not only return but share their experience with others.
Speaker: Sandra Duff, SVP, Strategy Activation & Operations, Jackman Reinvents

Evolve and Thrive: Perseverance in a Crisis

How can business leaders navigate rapidly changing market conditions and unprecedented business impacts? Discover how perseverance and innovation can help you pioneer a path forward during a crisis. This presentation will provide key considerations to effectively adapt and evolve while continuing to deliver on your brand promise and long term goals.

Speaker: Steve Maahs, President and Chief Operating Officer, Alto-Shaam

Going Wayback to Move Way Forward

Wayback Burgers began as Jake’s Hamburgers in 1991 in Newark, DE selling burgers, fries & hand dipped milkshakes from a humble roadside burger stand. It began franchising in 2009 and has grown to over 160 locations operating in 31 states in the U.S. and 12 countries across the globe. In that timespan the chain has transformed in design, menu, and product delivery platforms as technology and consumer behaviors have evolved. Learn how one restaurant brand plans to continue to evolve its layout, procedures and more.
Speaker: Patrick Conlin, President, Wayback Burgers